consultant in training development and delivery & business and IT
Details on Projects
IT and Business Process
documentation projects has included:
Documentation of customized software for education, credit cards, loan
officers, health group analysis, customer satisfaction, banks, telephone call
centers, and more.
ISO 9000 work process documentation.
Documenting the process used in developing training within a training
Documenting how to determine the needs for setting up medical diagnostic
Documenting the process used for credit applications
for residential loans.
Owners manuals on how to operate phones,
Global Positioning System (GPS) equipment and more.
Documenting the process to
establish a PET facility.
Documenting a community
Using instructional design methods, customized training
has included training for:
Beginning loan officers including selling skills, product knowledge and
Call centers for banking, insurance and telephone
The rollout of medical diagnostic equipment.
How to set up robotics manufacturing.
workbooks for risk management (banking), loan officers,
insurance sales and more.
Full pharmaceutical sales packages for the rollout or reintroduction of
drugs. These included job aids, information mapping, sales techniques and more.
Catering and food service procedure training including extensive testing.
Self-study for credit operations training including extensive testing.
Securities Industry Regulation
Council continuing education for registered representatives.
Massage therapists from
articles in the house magazine. Training is uploaded and delivered online.
on Interviewing Techniques: This is a customized half-day workshop (including
triad role-plays) on how to improve your interviewing techniques when
interviewing experts in any field. This workshop offers insights in how to
change your interviewing style to get the most from each subject. It includes:
How to organize your thoughts.
What questions to ask and when to ask them.
How to discover the information you didn’t know your
How your approach determines the interview.
How to manage a difficult interview.
How to use body language and active listening to improve your interview.
How to customize your approach to the management level of your
With Jane Ranshaw and Associates. Write Smart!™ and Listen Here!™ are
workshops that improve employee communication skills. To see these workshops in
detail, visit Jane’s website at
Workshops on Creativity and Imagination with the Institute for
the Imagination: Working with Anne Schultz of the Institute for the Imagination,
these workshops are custom-designed for businesses and have included working in
such areas as stress management, leadership, team building, writing, developing
vision, improving spontaneity and creative thinking, and improving clarity and
Working through various connections with independent consultants in the area,
work that on other, wide-ranging tasks included:
intranet newsletter with tips and advice on how to manage
software changes for a waste management business.
Collecting, analyzing and editing statistics on health
conditions. This was an imaginative and really fun project for the Healthy
Click here for a PDF file of this project.
Working with an artist to create graphics for training food service
copy for Web sites in healthcare and non-profit missionaries.